ask

If you have any questions about items fit or colour (as computers and screens can vary) or require more specific photographs before purchasing please send us an email and we will do our best to respond within 48 hours Mon- Fri, we will however not be responsible for items that sell prior to your question being responded to.

wear

Our stock is preloved and mostly Vintage (30 years old or older). We inspect items thoroughly and price accordingly. We also list any current flaws in our products (like anything aged it is not always perfect).

We grade our products Excellent (almost no wear for age) Good (some minor wear for age) Fair (well worn, some flaws some repairs) but we won’t sell clothes that are not wearable. All items are sold “as is”.

Refunds

Most Sales are final as the money is transferred directly to our chosen charities bank account. We will review returns on a case -by -case basis if there has been a significant error in the listing only.  We will not accept returns for sizing or fit or if item doesn’t suit you. Contact us via email within 48 hours of receiving goods to be considered for refund.

Measure

We offer accurate measurements of garments while they are laid flat. We recommend measuring a similar shaped garment you own (that fits well) to determine if the garment you are purchasing will be suitable.

Alternatively measure yourself at the fullest part of your chest and hips with undergarments you intend to wear with the item. Your waist should be measured at the smallest point of your natural waistline. Garment lengths should be measured from the top of the shoulder (where the seam will sit) to the hem of the item.

As we offer measurements of the garments when they have been laid flat double the figure (front and back of item) when comparing to your body measurements.

Label size is not a good indication of fit due to the measurements for vintage garments being different to todays sizing. Indication of todays fit is to be used as a guide only and you should refer to the measurements diagram to determine fit.

Change

If you have completed your order with the wrong address or details, get in touch via email as soon as possible and we can change the postal label.

Time

Our orders are processed and packed with a 1-2 day turn around. We use home compostable packaging and send parcels via Australia Post Mon-Sat for shipping estimations to your address click this link: https://auspost.com.au. We will do our best to keep you in the loop when your item has been sent.